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Our Services

Employee Training & Development


What happens if we train our employees and they leave?.... No, wait... What happens if we do not train them and they stay?

All our research tells us that organizations today suffer from a “skills supply chain” challenge, and more than 70% of organizations cite “capability gaps” as one of their top five challenges, but not every one is actually doing something about it. The business environment is changing and many companies do not understand that you either spend the money and time to train your employees (if you want to keep them); or to recruit, hire, and still "train" the new employee in your company ways.. There is no way around if you want to remain competitive... You must train your employees, or pay to hire those which are already trained .. learn-more-200x40

Employee Hiring Solutions

"Hiring the right people could be the only factor separating success from failure in your business"

Companies that use the same old strategies to recruit their employees, are going to have the same old results (only about 45% of the hiring decisions are correct). If you want to really grow your business, you must use big-data to identify, select, interview, and hire the best prospects within your candidate pool. Our industry proven solutions have helped companies increase their recruitment efficiency, reduce their hiring costs, and increase overall employee productivity and company profitability. learn-more-200x40

Diversity & Inclusion Solutions

The World is Flat

Today it is rare for companies not to have teams dispersed across countries, cultures and time zones, and colleagues are expected to work together, sometimes with little or no guidance from headquarters. Learning how to manage geographically dispersed and culturally diverse teams and achieve maximum impact could potentially be one of the most important skills for an executive on his/her career. We have over 50 years of combined multicultural, and multinational expertise helping individuals and companies improve employee engagement, global leadership effectiveness, and organizational culture. learn-more-200x40

Our clients

Our Team

Tania M. Alves, BPM

Tania M. Alves, BPM


Results-driven, Team oriented professional capable of understanding and exceptionally apply business and partnering skills to improve effectiveness and productivity of any business Unit. I’m an experienced PM, Trainer and Senior EA with over 20 years’ experience on building, developing, training and supervising sales and operational teams utilizing flexible and strategic procedures to over achieve Quotas and Customer Services expectations. Being trilingual and having worked on a global level for a Multinational Company gave me exposure and understanding of how deeply culture influences the way we do business around the world and how we overcome the struggles. I hold a Bachelor Degree in Business Administration and Project Management and in my spare time I exercise my love for arts, dancing and gardening.

Ilem Morales, LHMC

Ilem Morales, LHMC


I arrived to the United States with my family at the age of fifteen. My father stayed in Cuba as a political prisoner; thankfully he was able to join us ten years later.

I enrolled in South Miami High School, only to drop out when I turned sixteen. I decided to take my GED and enrolled at Miami Dade Community College to pursue a college education.

I worked full time through out all my school years. It took me three years to complete MDCC. I was very lucky to be accepted into the Bachelor Degree in Psychology at Florida International University. I had fallen in love with the human mind, thus excelling in the program. Graduated from FIU in 2000 and decided to take a year off from school.  I traveled extensively, visited Spain, England, Italy, France and other wonderful places. I was able to observe their culture and how it relates to the human  natural ability to cope with emotions. My love for the field of psychology continued to grow.

I enrolled at the Master’s Level program at St. Thomas University, a program that enhanced my clinical skills and my passion for my profession. Graduated with Honors and recommendation from the faculty to pursue a Doctoral Degree in Clinical Psychology. I registered as an intern with the Board of Mental Health and began my practical experience. I was blessed with the guidance of Dr. Julietta Rodriguez, who was able to provide me with the skills to be a genuine clinician.

I became a License Professional in 2004. My work experience encompasses children, adolescent, adults and geriatrics. My passion is to work with children. I am so grateful for the opportunity I currently have at CHI, were I can work as a therapist and coordinator of a very special program.

I love my job and my profession. I get to be a part of a team that shapes the lives of our youth, to help them overcome their traumas and at times allow the reunification with their families.

My job has very special moments, for example yesterday I was part of a family reunification. Those are the moments that make our days special.

I hope to continue working to help our youth, to be a small part of their growth and emotional development. I am blessed with an amazing family and with coworkers that may every challenge more attainable.

My vision in life is to help other’s heal and growth from their experiences.

Dr. Jorge Mastrapa

Dr. Jorge Mastrapa

Managing Director

Dr. Jorge Mastrapa is an international speaker, researcher and human capital expert, with a focus in Global Leadership, Organizational Culture, and High Performance Multicultural Teams development. He has over 20 years of experience developing and leading multinational teams, helping companies increase productivity and profitability, reducing costs of operations, and improving employee engagement and customer satisfaction.

He believes that in today’s multinational business environments, companies can take advantage of the new strategies in the areas of organizational culture, human capital development, and global leadership; to differentiate themselves from their competition, and to increase their market share and profitability. Cultural diversity can help organizations reduce the friction between a company leadership, their employees, and their customers; and allow them to reach their true potential.

Dr. Mastrapa has helped launch, develop, or turn around operations in companies such as Cisco Systems, UPS, IBM, NCR, HP, Flextronics, and many other Fortune 500 companies, and look forward to help your company as well.

Latest news

Employee Job Fit

Job Fit, is potentially the low hanging fruit, of corporate recruiting. Employees with the right Job Fit can be up to 250% more productive than their peers.

Building and Managing Virtual Teams

Today’s organizations are required to learn how to work in a virtual team environment in order to succeed in the marketplace. Managers and executives are struggling to find and develop the proper skill sets within their organizations. Our Building and Managing Virtual Teams seminar can help improve your organizational results through increased employee engagement and team performance.

Employee Satisfaction Doesn’t Matter?

Employee Satisfaction Doesn’t Matter, if that’s the case why do CXO, VP, and any other executive want higher pay, bonuses, vacation time, etc?

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